Privacy Policy | LeoVegas Casino

Information we may collect

To provide an online casino service, LeoVegas Casino may need to collect and use different types of personal information. The information requested will depend on how a player uses the website, the services selected and the checks that need to be completed. We aim to collect information that is relevant to operating the account, supporting players, meeting legal responsibilities and protecting the site.

Account and contact details

When a player registers or updates an account, we may handle details such as their name, date of birth, residential information, country, username, password, telephone details and email address. We may also record preferences, account settings, responsible gambling choices and information provided when a player contacts support. These details help us create and administer an account, communicate important information and respond to questions.

Verification and identity information

Online gambling services may be required to verify a player's identity, age and eligibility. For this purpose, we may handle information from identity documents, proof of address, images or other documents supplied during a verification process. We may also record the results of checks designed to prevent fraud, money laundering, account misuse and other unlawful or harmful activity. Verification information should be provided accurately and kept up to date.

Payments and transactions

We may collect records about deposits, withdrawals, wagers, wins, bonuses where relevant, payment methods and other account transactions. Payment information may be processed through payment service providers. Where appropriate, we may receive confirmation or limited payment details needed to confirm a transaction without retaining unnecessary payment information. Transaction records help us operate the account, investigate issues, prevent fraud and meet record-keeping requirements.

Technical, device and usage information

When a player visits or uses the website, we may handle technical information such as an IP address, browser type, device type, operating system, language settings, approximate location, login records, pages viewed, actions taken and connection information. This information can help keep the website secure, understand how services are used, troubleshoot faults and improve performance.

How we use personal information

Personal information is used for purposes connected with providing and managing the casino service. We do not intend to use information in a way that is unrelated to the reason it was collected, unless a further use is permitted or required. Depending on the circumstances, information may be used for the following purposes:

To create, maintain and administer a player account.
To process deposits, withdrawals and other account transactions.
To verify identity, age, account details and eligibility to use the service.
To carry out security, anti-fraud, risk and account-protection checks.
To provide customer support, investigate complaints and resolve technical or payment issues.
To send service messages, including account, security, transaction and policy updates.
To understand website use, maintain functionality and improve the player experience.
To identify, prevent and investigate prohibited, fraudulent or unlawful activity.
To meet record-keeping, reporting and other obligations that apply to an online gambling service.
To send marketing communications where this is permitted and where the player has provided consent or another valid permission applies.

Some information may be combined with information from verification, payment, fraud-prevention, technical or support service providers. These providers may process information only for relevant services and may be required to protect it. Information may also be disclosed where necessary to comply with a legal obligation, respond to a valid request, protect the rights and safety of players or the website, or investigate suspected misuse.

Marketing communications are intended to provide information about services, features or offers that may be relevant to players. A player can withdraw consent to marketing at any time. Withdrawing marketing consent will not normally affect essential service messages, such as security notices, transaction confirmations or important account information.

Cookies, analytics and sharing

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or records placed on a device that can help a website remember settings, keep a session active, understand usage and support security. Some cookies are necessary for core functions, while others may help with analytics, performance or relevant communications.

Players can manage or restrict cookies through their browser settings. Disabling certain cookies may affect how the website works, including login, account functions or preferences. Browser settings may also allow a player to delete cookies that have already been stored. The choices available can vary between browsers and devices.

Service providers and other recipients

To operate the service, information may be shared with carefully selected providers that support functions such as hosting, technology, identity verification, payments, security, analytics, customer support, communications and fraud prevention. These providers may only receive information relevant to their role and should handle it using appropriate safeguards.

Information may also be shared where needed to protect the website or its users, enforce applicable terms, respond to legal process or comply with an obligation imposed by law. If business operations change, information may be transferred as part of a restructuring, sale, merger or similar event, subject to appropriate protections. Where information is handled outside Australia, reasonable steps should be taken to protect it and ensure that it is used for appropriate purposes.

Security of information

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication, monitoring, secure connections, staff guidance and limits on who can view information. No online service can guarantee complete security, so players should use a strong password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Retention and account closure

Personal information is kept for as long as it is reasonably needed for the purposes described in this Privacy Policy. The length of time depends on the type of information, why it was collected, whether the account remains active, whether an issue or dispute is being handled and whether records are needed to protect the service.

Closing an account does not always mean that every record can be deleted immediately. Some account, identity, payment, transaction, security or communications records must be kept for a period required by law, including where they are needed for legal, fraud-prevention, dispute-resolution or audit purposes. We will aim to delete, anonymise or securely dispose of information when it is no longer required, subject to these obligations.

Where information is retained after an account is closed, access to it should be limited to appropriate purposes. Players may still ask questions about information held after closure, although a request to delete information may be limited where keeping it is required or otherwise permitted.

Your privacy rights and how to contact us

Players may have rights in relation to the personal information held about them. These rights can depend on the circumstances and may be subject to identity checks, legal requirements, the rights of other people and the need to protect the integrity of the service. Requests will be considered fairly and responded to within a reasonable time.

Requests players can make

Access personal information held about them and request an explanation of how it is used.
Ask for inaccurate, incomplete or outdated information to be corrected.
Request deletion of personal information where it is no longer needed or where deletion is otherwise available.
Withdraw consent to marketing communications at any time.
Ask questions about cookies, information sharing, security or the handling of a privacy request.
Raise a concern if they believe their personal information has not been handled appropriately.

To exercise data rights, players should email support@leovegascasino.best and explain the request clearly. Please include enough information for the relevant account or records to be located, but do not send unnecessary sensitive information in an email. We may need to verify the identity of the person making a request before providing information, changing account details or completing deletion.

A request to correct information can usually be completed where the information is inaccurate. A deletion request may not be available for records that must be retained for a period required by law, are needed to complete a transaction, support a legal claim, prevent fraud or maintain the security of the service. If a request cannot be completed in full, we will aim to explain the reason in general terms.

This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices or legal requirements. The latest version will apply when it is published on the website. Players should review this page occasionally, particularly before continuing to use the service after a material update.