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Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use LeoVegas Casino. Please read them carefully before creating an account, making a deposit or participating in any games. By using the website, you acknowledge that you have read, understood and accepted these terms, together with any additional terms shown on relevant pages.
1. Using LeoVegas Casino
These Terms & Conditions form an agreement between you and the operator of LeoVegas Casino. They apply to the website, mobile services, account areas, games, payment functions, promotional features and any other services made available through the platform. Additional rules may apply to particular games, promotions or services. Where additional rules are displayed, they form part of these terms.
You must use the website only for lawful personal entertainment. You must not use LeoVegas Casino for business purposes, provide access to another person, or allow another person to use your account. You are responsible for reading the information presented on the website and for making your own decisions about whether to participate.
- You may use the website only where online gambling is lawful and available to you.
- You must meet the applicable legal minimum age and any other eligibility requirements in your location.
- You must provide information that is accurate, current and complete when registering or using your account.
- You must follow all applicable laws, these terms and any game-specific rules.
- You must keep your login details confidential and tell customer support promptly if you believe your account has been accessed without permission.
LeoVegas Casino may restrict access to the website, refuse an application, suspend an account or close an account where this is reasonably necessary to comply with legal obligations, protect the platform, verify information, manage risk or enforce these terms. Any action will be taken subject to applicable law.
2. Accounts and verification
You may generally hold only one personal account unless the operator has expressly agreed otherwise. An account must be registered in your own name and must not be opened on behalf of another person. You must not sell, transfer, lend or otherwise provide access to your account. Any attempt to create multiple accounts or use another person’s account may result in restrictions or other action under these terms.
To protect players and the platform, LeoVegas Casino may ask you to verify your identity, age, address, payment method, source of funds or other information. Verification may be required before certain account functions are available. You agree to provide requested documents or information within a reasonable period and to ensure that anything supplied is genuine, readable and up to date.
If information cannot be verified, appears inconsistent, or raises security or compliance concerns, transactions or account access may be delayed, limited or declined. The operator may retain relevant records where required for legal, security, fraud-prevention or administrative purposes. Personal information is handled in accordance with the applicable Privacy Policy.
- Do not use false, misleading or stolen information.
- Do not allow another person to deposit, play or withdraw through your account.
- Do not use payment methods that belong to someone else unless expressly permitted.
- Keep your personal and security information updated.
- Co-operate with reasonable verification and security checks.
You are responsible for activity carried out through your account unless you have taken reasonable steps to protect your credentials and have reported suspected unauthorised access promptly. LeoVegas Casino will not ask you to disclose your password through an unsolicited message.
3. Deposits, games and withdrawals
Deposits must be made using a payment method that you are authorised to use. Available payment methods, processing requirements and any applicable charges or conditions will be shown on the website or during the transaction process. You should check the details carefully before confirming a deposit. A deposit is not complete until it has been accepted and credited to your account.
You must not deposit money for the purpose of moving funds to another person or using LeoVegas Casino as a payment service. Transactions may be reviewed, reversed, delayed or declined where required by payment providers, security procedures, legal requirements or these terms. You should contact customer support through the available website channels if a transaction appears incorrect.
Games must be played in accordance with the instructions and rules displayed for the relevant game. The result of a game is determined by the applicable game technology and recorded information. If there is a technical problem, interrupted connection or display error, you should stop playing and report the issue. A transaction or game may be reviewed where there is evidence of a malfunction, error, fraud or other irregularity.
Withdrawals may be subject to account verification, payment-provider requirements, transaction reviews and any conditions clearly displayed at the time of the request. Funds may be returned only to an eligible payment method or through another permitted process. You are responsible for checking that your payment details are correct. The operator may correct obvious errors, including an incorrectly credited balance, subject to applicable law.
- Check the currency, amount and payment details before confirming a transaction.
- Do not attempt to exploit a technical fault, pricing error or game malfunction.
- Do not use automated tools, bots, scripts or software designed to interfere with the website or games.
- Do not use fraudulent, stolen or unlawfully obtained funds.
- Keep records of important transactions and account communications.
Promotions, bonuses, rewards and campaigns may be subject to separate terms. Those terms will explain eligibility, qualifying activity, expiry, wagering or other requirements where relevant. You should read the specific promotional terms before taking part. If a promotional term conflicts with these general terms, the specific term will apply only to the relevant promotion, unless stated otherwise.
4. Responsible gambling and prohibited conduct
Gambling should be treated as entertainment, not as a way to make money or recover losses. Only play with money you can afford to lose. Set personal spending and time limits before you begin, take regular breaks and avoid playing when you are distressed, under the influence of alcohol or otherwise not in a clear state of mind.
LeoVegas Casino may provide account tools or support options to help you manage your play. These may include deposit controls, time reminders, activity information, cooling-off arrangements or account closure requests, depending on what is available. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek independent support.
- Do not chase losses or increase stakes to try to recover money.
- Do not borrow money or use essential household funds to gamble.
- Do not conceal gambling activity from people who need to know.
- Use the available safer-gambling tools and ask customer support for help if you need assistance.
- Consider seeking advice from an independent gambling or health support service in Australia.
You must not misuse the website or games. Prohibited conduct includes fraud, money laundering, collusion, cheating, manipulation, unauthorised access, interference with technical systems, abuse of promotions, using another person’s identity and submitting harmful or unlawful material. You must not attempt to avoid a restriction, exclusion or account control by opening or using another account.
Where prohibited conduct is suspected, the operator may investigate and take steps permitted by law. This may include cancelling affected activity, restricting an account, withholding access while checks are completed or reporting concerns to relevant parties. Any decision will be considered in light of the available information and applicable legal requirements.
5. Website rules, changes and legal information
The website and its content are provided for general use and may be changed, suspended or withdrawn from time to time. LeoVegas Casino aims to keep information accurate, but descriptions, availability and displayed features may change without notice. No guarantee is given that the website will always be available, uninterrupted, secure or free from errors.
You must not copy, reproduce, adapt, publish, distribute, reverse engineer or commercially exploit the website or its content unless you have permission or the law allows you to do so. Names, logos, software, designs, text and other materials may be protected by intellectual property rights. Your use of the website does not transfer ownership of those rights to you.
To the extent permitted by law, you are responsible for equipment, internet access, software and any costs connected with accessing the website. LeoVegas Casino is not responsible for loss caused by events outside reasonable control, including network failures, third-party service interruptions, device problems or other circumstances that cannot reasonably be prevented. Nothing in these terms excludes, restricts or modifies a right or remedy that cannot lawfully be excluded, restricted or modified.
These terms may be updated to reflect changes to the website, services, law, security requirements or business practices. The latest version will be made available on the website. If a change materially affects your rights or obligations, appropriate information may be provided where required. Continuing to use the website after an updated version becomes effective indicates acceptance of the revised terms.
If you have a question, transaction concern or complaint, review the relevant website information and contact customer support through the available channels. Please provide enough information for the matter to be assessed, but do not send your password or unnecessary sensitive information. If a provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. These terms should be read together with the Privacy Policy, responsible gambling information and any specific terms presented for a service or promotion.