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Responsible Gaming
Gambling should be an enjoyable form of entertainment, not a way to make money or deal with personal problems. LeoVegas Casino supports responsible gaming and encourages every player to stay in control of their gambling. Take time to understand how gambling works, set sensible limits and seek support if gambling is no longer fun.
Our approach to responsible gaming
Responsible gaming means making informed choices about when, how often and how much you gamble. It also means recognising that casino games are based on chance. No strategy can guarantee a win, and previous results do not determine what will happen next. Every bet carries a risk of loss.
LeoVegas Casino provides this information to help players make considered decisions. Our services are intended for adults who choose to gamble for entertainment. Gambling should not be treated as an investment, a source of regular income or a solution to financial difficulties. Only gamble with money you can afford to lose after your essential living costs and other commitments have been met.
Before you play, think about how gambling fits into your wider lifestyle. Consider your financial position, work, studies, relationships and health. If gambling begins to affect any of these areas, take a break and consider seeking independent support. Asking for help early can make it easier to regain control.
Important reminders
- Gambling outcomes are unpredictable and cannot be controlled.
- A win is never guaranteed, even after a series of losses.
- Chasing losses can increase financial harm and make gambling harder to control.
- Gambling while upset, stressed, tired or under the influence of alcohol may affect your judgement.
- Borrowing money, using credit for gambling or gambling with essential funds can create serious problems.
- Taking a break is a positive choice and does not mean you have failed.
Ways to keep gambling under control
Set personal boundaries before you begin a gambling session. Decide how much time and money you are comfortable spending, and treat those amounts as entertainment costs. Avoid changing your boundaries simply because you are winning or losing. A pre-set plan can help you avoid making decisions based on emotion.
Practical tips for safer play
- Set a spending limit that reflects what you can comfortably afford.
- Set a time limit and stop when the time has passed.
- Keep gambling separate from household bills, savings and other financial commitments.
- Take regular breaks and avoid playing for longer than planned.
- Do not increase your stakes to recover money you have lost.
- Keep a record of your gambling activity if you want a clearer view of your spending and time spent playing.
- Avoid gambling on multiple websites or accounts to get around limits.
- Do not gamble when you are trying to solve financial, emotional or relationship problems.
- Talk openly with someone you trust if you are concerned about your gambling.
- Review your behaviour regularly and act quickly if your habits begin to change.
It can be difficult to notice gradual changes in gambling behaviour. A player may start with occasional entertainment and later spend more time or money than intended. Warning signs can include thinking about gambling constantly, hiding gambling activity, feeling restless when not playing, missing work or social commitments, or becoming worried about losses.
Other warning signs include using money set aside for necessities, asking others for money, selling belongings, increasing bet sizes, returning immediately after a loss, or attempting to win back money through longer or riskier play. These signs do not need to be present together before you take action. If any of them sound familiar, consider stopping and seeking support.
Account tools and personal limits
Account controls can help you manage your gambling. Depending on the services available on your account, you may be able to set or request limits relating to deposits, spending, losses, session time or access. These tools are designed to support your own plan, but they work best when you choose limits carefully and respect them.
Using limits effectively
- Choose an amount and time period that are affordable and realistic.
- Set limits before gambling rather than waiting until you are concerned about your play.
- Use more than one control if you want to manage both money and time.
- Do not create another account or use another person’s account to avoid a restriction.
- Review your limits only when you are calm and not actively trying to recover losses.
- Remember that account tools cannot remove the risk of losing money.
If you believe you need a complete break, you can request account closure or self-exclusion through the available account or support channels. Self-exclusion is intended for players who want to prevent themselves from gambling for a chosen period or until they decide that further gambling is not appropriate. Read the relevant information carefully before confirming a request, as restrictions may affect access to your account and services.
Once you have requested a break or self-exclusion, do not attempt to open another account or continue gambling elsewhere to bypass the decision. If you have more than one account, let the operator know so that appropriate action can be considered. You should also remove saved payment methods, avoid gambling-related messages where possible and consider using device or network blocking tools for additional support.
Underage gambling and account safety
Gambling services are for adults only. Do not allow children or other unauthorised people to access your account. Keep your login details private, use appropriate device security and log out when you have finished. If you believe someone else has accessed your account, stop using it and contact support through the channels available on the website.
Getting help and taking action
If gambling is causing stress, debt, conflict or other harm, support is available. You do not need to wait until the situation becomes a crisis. Speak with a trusted friend or family member, a qualified counsellor, a financial counsellor or an appropriate Australian gambling support service. Independent support can help you understand your options without judgement.
You can also contact the LeoVegas Casino support team through the contact options displayed on the website. Explain that you are concerned about your gambling and ask about the account controls, limits, breaks or self-exclusion options that may be available. Support teams can provide information about account-related measures, but they cannot decide how much you should gamble or replace professional advice.
If you are worried about someone else
Gambling harm can affect partners, family members, friends and colleagues. If you are concerned about another person, choose a calm time to talk and focus on the impact you have noticed rather than making accusations. Encourage them to seek independent help and protect shared finances where appropriate. You can seek support for yourself as well; you do not have to manage the situation alone.
A simple plan for today
- Stop gambling if you feel distressed, pressured or unable to control your play.
- Review your recent time and spending and identify any changes from your original plan.
- Set suitable account limits or request a temporary break.
- Remove easy access to additional funds and avoid borrowing to gamble.
- Tell someone you trust what is happening.
- Contact an independent Australian support service or a qualified professional.
- If you feel in immediate danger or believe gambling has placed you at risk, seek urgent help from local emergency or health services.
Responsible gaming is an ongoing process. Your circumstances can change, so review your habits regularly and adjust your approach when necessary. The safest choice is always to stop gambling if it is no longer enjoyable, affordable or within your control.