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Betting Rules
These Betting Rules explain the general principles that apply when you use the betting and gaming services available through LeoVegas Casino. They should be read together with the applicable Terms and Conditions, game rules, promotional terms and any information displayed on the relevant product or betting screen. Rules may differ between products, markets, games and jurisdictions, so always check the specific information shown before placing a bet.
1. General betting rules
By opening an account, accessing a betting service or placing a wager, you agree to follow the rules that apply to the relevant service. You are responsible for reading those rules before you play. If any information is unclear, you should avoid placing a bet until you understand the applicable conditions.
The rules for a particular bet or game may be shown on the website, in the game interface, in the event or market information, or in separate terms. Those rules may explain the available selections, minimum or maximum stakes where applicable, how an outcome is determined, how a bet is settled and what happens if an event is changed, delayed, abandoned or cancelled.
Only eligible customers who are permitted to use the service under applicable Australian laws and the account terms may place bets. You must provide accurate information, keep your account details up to date and use your own account. An account must not be used by another person, and you must not place a bet on behalf of someone else.
- You must meet the applicable age and eligibility requirements before using the service.
- You must comply with all account, payment, identity and verification requirements.
- You must not use the service for unlawful activity, fraud, manipulation or any other improper purpose.
- You must keep your login details secure and tell the operator promptly if you believe your account has been accessed by someone else.
- You should check each bet carefully before confirming it, including the selection, stake, price and any related conditions.
A bet is generally treated as placed only after it has been accepted and recorded by the operator's system. Entering a selection or submitting a bet slip does not necessarily mean that the bet has been accepted. You should review the confirmation or transaction history available in your account.
2. Placing and accepting bets
Checking your bet
Before confirming a bet, check that you have selected the intended market, game, outcome or wager type. Confirm the amount you intend to stake and review any displayed price, return information or special conditions. Once submitted, a bet may not be changed or cancelled unless the relevant rules expressly allow it.
Displayed information is provided to help you make an informed choice. Prices, markets, game information and availability can change. A displayed price may not be the final price accepted by the system, particularly where prices are moving or where a market is being updated. If a different price is available, you may be asked to accept or reject it before the bet is completed.
Acceptance and rejected bets
The operator may accept or decline a bet, or may restrict or suspend a market, game or account where permitted by the applicable terms. A bet can be rejected if the market is closed, the account is not eligible, the stake cannot be processed, the requested price is no longer available, or there is a technical, security or verification issue.
If a bet is not accepted, it should not be treated as a completed wager. If a technical problem causes a bet to appear more than once, or causes information in your account to be displayed incorrectly, the relevant records and system data may be reviewed. The operator may correct an obvious error or take other action allowed under the applicable terms.
Bets placed in error
You should take care when using the website, mobile device or any betting interface. If you believe a bet has been placed incorrectly, check your account history and contact customer support through the available website channels as soon as possible. Do not assume that an error can be cancelled or reversed. A request to amend a bet does not change its status unless confirmation is provided.
The operator may set or apply product-specific rules concerning stake levels, bet combinations, market availability, account restrictions and transaction processing. Any applicable information will be shown in the relevant service or terms. No bet should be placed on the assumption that a particular stake, combination or transaction will always be available.
3. Events, games and settlement
Determining results
Bets are settled using the official result or settlement method stated in the rules for the relevant market or game. The result may be based on an official sporting or event result, a game outcome generated by the relevant system, or another method described in the applicable product rules. Commentary, unofficial reports or personal opinions do not determine the result.
For sports and other scheduled events, the applicable rules may explain how postponements, delays, cancellations, venue changes, rule changes, abandoned events and incomplete events are treated. A market may be settled, suspended, cancelled or declared void depending on those rules. The treatment of a selection can also depend on whether the relevant event or part of an event has started.
For casino and other games, the result is determined by the game rules and the outcome recorded by the relevant gaming system. You should check the paytable, game information and any specific rules before playing. Different games can have different features, winning combinations, bonus rounds, limits and settlement methods.
Voided or cancelled bets
A bet may be voided or cancelled where the applicable rules require this. Examples can include an event not taking place, a market being offered in error, a material technical issue, an incorrect participant or selection, or another circumstance covered by the relevant terms. The result of a voided bet will be determined in accordance with the rules for that market or game.
Where a bet contains more than one selection, the effect of a void or cancelled selection may depend on the bet type and the specific product rules. Some bets may continue with the remaining selections, while others may be treated differently. Always check the rules for the exact wager rather than relying on a general assumption.
Corrections and disputes
If a result or account record is affected by an obvious error, the operator may correct the record in accordance with the applicable terms. If you believe a bet has been settled incorrectly, review the relevant rules and raise the issue through the available support channel. Include enough information to identify the transaction, such as the date, product and bet reference where available.
A review may require checks of account records, transaction history, system data and the official result source. You should keep your account information and confirmations available until the matter is resolved. The applicable Terms and Conditions will explain any process or time period that applies to disputes.
4. Account security, payments and responsible play
Account and payment requirements
You must use an approved payment method in your own name unless the applicable terms expressly state otherwise. Payment details must be accurate, and you must not use a payment method without the authority of its owner. Transactions may be delayed, declined, reviewed or restricted where identity, security, payment or compliance checks are required.
The operator may request documents or information to verify your identity, age, payment method, source of funds or account activity where permitted or required. You should provide truthful and complete information within the requested timeframe. Failure to complete a check may affect access to betting, withdrawals or other account functions under the applicable terms.
You should never chase losses or bet more than you can afford to lose. Gambling should be treated as entertainment, not as a way to earn money or solve financial problems. Set a budget before playing and stop when you reach it. Past results do not guarantee future results, and no strategy can guarantee a win.
- Set personal spending and time limits before you begin.
- Take regular breaks and avoid playing when tired, upset or under the influence of alcohol or other substances.
- Do not borrow money, use essential household funds or sell belongings to fund gambling.
- Use the responsible gambling tools and restrictions made available through your account where appropriate.
- Seek independent support if gambling is affecting your finances, relationships, work, study or wellbeing.
Changes to these rules
Betting Rules may be updated from time to time to reflect changes to products, technology, applicable requirements or operating procedures. The version published on the website will apply from the date stated or, where no date is stated, from publication. You should review the rules regularly and before using a new product or betting market.
If there is a conflict between this general page and the rules shown for a particular game, market, promotion or transaction, the more specific rules will generally apply to that product. The applicable Terms and Conditions remain important and may contain additional requirements about account use, payments, promotions, privacy, complaints and responsible gambling.
These general rules are intended as practical information and do not replace the full legal terms that apply to your use of LeoVegas Casino. By continuing to use the service, you confirm that you have read the relevant rules and agree to follow them.